Refund policy
Return & Refund Policy
At Lumvan, your satisfaction is our top priority.
We proudly offer a 30-Day Money-Back Guarantee on all purchases made through our store.
Returns
You may return your item within 30 days of receiving your order if you are not completely satisfied.
To be eligible for a return:
- The item must be unused, in the same condition that you received it
- The item must be in its original packaging
- A valid proof of purchase is required
Non-Returnable Items
Due to hygiene, health, and safety regulations across regions including the United States, United Kingdom, Canada, Australia, New Zealand, and Ireland, certain personal care items may not be eligible for return if they have been opened, used, or tampered with.
Refunds
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If your refund is approved:
- Your refund will be processed to your original payment method
- Please allow 5–10 business days for the funds to appear, depending on your bank or payment provider
How To Start A Return
To initiate a return, please contact our support team at:
Please include the following information:
- Your order number
- The reason for your return
Our support team will guide you through the next steps to complete your return.
Important Notes
- Customers may be responsible for return shipping costs, unless the item is defective or incorrect
- We recommend using a trackable shipping service as we are not responsible for lost returns
- Refunds may be denied if the returned item does not meet our policy conditions
Thank you for choosing Lumvan — we’re committed to providing you with a smooth and reliable shopping experience across our international markets.